my mackintosh is not detecting external sound card

[djexus]

I am using an external mix desk/hercules dj jogvision. in system report my usb section is showing the card but in sound settings I can't use it. it is not even detected by the sound page in settings

 

[coffeeshop]

Did you take care of the usb ssdt ?

https://www.tonymacx86.com/threads/guide-creating-a-custom-ssdt-for-usbinjectall-kext.211311/

I dont know if its gonna help you ( I hope it will ), but I know this is a very important guide you need to perform anyway.

 

[thrf]

Missing Data, attach exact model of your device